Refund policy

At Lys Is More, each item is individually handmade and often personalized with customer-provided photos, text, or design requests. Due to the customized and made-to-order nature of our products, we do not accept returns, refunds, or exchanges for any reason other than order error or damage in transit.

All Sales Are Final

By purchasing from our store, you acknowledge and agree that:

• All sales are final

• No returns or refunds will be issued once an order is placed

• Custom designs are made based on the information and images provided at the time of purchase

We encourage all customers to double-check their order details, including:

• Spelling and custom text

• Photo clarity and resolution

• Any personalization notes provided

 

Order Issues or Damage

We take great care in packaging and creating your order. However, if your item arrives damaged or if we have made an error in fulfilling your order, please contact us at [your email or contact page] within 3 business days of delivery. Include:

• Your order number

• A clear description of the issue

• Photos of the item and packaging (if damaged)

We will review your case promptly and offer a resolution where appropriate, which may include a replacement at no additional cost.

 

Customer Satisfaction Commitment

While we do not offer refunds or returns, we are committed to ensuring that you are happy with your purchase. If you have questions, concerns, or are unsure about anything before or after placing an order, please don’t hesitate to reach out. We are always happy to help.

Thank you for supporting a small, handmade business.